How to lodge a complaint
Any Complaints made against a strata Manager of ALSSM can be lodge and address to the Complaints Manager, by any of the following means:
Post – PO Box 3197 Robina Town Centre QLD 4230
What should be provided when a complaint is made?
The following materials should be provided with a complaint to enable the matter to be considered by Alssm complaints officer: Where the lodging party is an Owners Corporation, or its Executive Committee:
a. Name of the Strata Manager that the complaint is against.
b. Copy of the agenda and minutes of the meeting at which the Executive Committee or Owners Corporation resolved to submit the complaint.
c. Details of the clause/s or matter of the breached together with a brief description of the alleged breach or breaches.
d. Copy of any correspondence or other material reasonably required to allow the matters alleged in the complaint to be considered.
Online Portal Access
Click here for access to the StrataMax portal to pay levies or access to your building information on the Hub.